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How q50 Handles Your Personal Data

At q50, we take the privacy of your account data seriously — this page explains exactly what we collect, why we collect it, and how you can request…

Data collected only as neededUPI, Paytm, PhonePe payment data protectedYou may request access or deletionIndia-region data handlingDirect contact path for all queries

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What This Policy Covers on q50

q50 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all accounts registered and used on q50.asia where local law permits access. We collect information such as your name, contact details, device identifiers, and transaction records — including deposits and withdrawals processed through UPI, Paytm, PhonePe or Google Pay. This data

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is used to operate your account, process payments, verify identity where required, and respond to support queries. We do not sell your personal data to third parties. Data shared with payment processors like UPI or Paytm is limited to what is strictly required to complete the
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transaction. If you are accessing q50 from a region where local law restricts such services, eligibility depends entirely on your local regulations.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data q50 holds about your account, our support team is available through multiple direct channels.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

q50 uses a combination of technical and process-level safeguards to protect the data tied to your account.

Data Collection

We collect only what is needed to run your account — name, contact details, payment method identifiers such as UPI handles, and session logs. No unnecessary data is gathered or retained beyond its operational purpose.

Cookie Usage

Cookies on q50.asia track session state, language preference and device type. Analytics cookies help us understand how pages are used. You can manage cookie preferences through your browser settings at any time without losing account access.

Account Security

Your account password is stored as a one-way hash — we cannot see it. Two-factor prompts are triggered on new device logins. If suspicious activity is detected on your account, access is paused and you are notified via your registered email.

Data Retention

Transaction records, including Paytm and PhonePe payment logs, are retained for the period required under applicable financial regulations. Once that period expires, records are deleted or anonymised in line with our internal schedule.

Third-Party Sharing

Personal data is shared with payment processors — UPI networks, Paytm, PhonePe — only to the extent needed to complete the transaction you initiate. We do not share your data with advertisers or data brokers.

Your Right to Request Changes

You may request a copy of the data we hold, ask us to correct inaccurate details, or request deletion of your account data. Submit requests via email or the help centre ticket system, and we will respond within 72 business hours.

Common Questions About Your Privacy on q50

Below are the questions we receive most often about data privacy on q50.asia. If your question is not covered here, reach out through live chat or submit a help centre ticket and our team will respond within 72 hours on business days.

We collect your name, email address, phone number, date of birth, and payment method details such as your UPI handle or Paytm-linked number. Device identifiers and session logs are also recorded to secure your account.

Payment identifiers are encrypted in transit and stored in access-controlled environments. We share only the minimum required data with UPI networks or PhonePe to complete your transaction, and we do not store full card or bank credentials.

Yes. Send a data access request to our privacy email or open a help centre ticket. Include your registered email address and we will compile and send you a summary of the personal data tied to your account within 72 business hours.

Submit a deletion request via the help centre ticket system or email us directly. We will delete or anonymise your data within the timeframe permitted by applicable financial regulations, and confirm completion once done.

No. We share your data only with payment processors — UPI, Paytm, PhonePe, Google Pay — to the extent required to process your transactions. Your data is never sold or passed to advertising networks or data brokers.

Transaction records are kept for the duration required under applicable Indian financial and identity-verification regulations. Once that statutory period ends, records are deleted or anonymised according to our internal data retention schedule.

When you close your account, personal data that is not required by law to be retained is deleted within 30 days. Payment and transaction logs subject to regulatory retention periods are anonymised at the end of those periods.

How q50 Handles Your Personal Data

Reach Us About Your Privacy Rights

Data Handling, Cookies and Account Security

Data Collection

Cookie Usage

Account Security

Data Retention

Third-Party Sharing

Your Right to Request Changes

Common Questions About Your Privacy on q50

01 What personal data does q50 collect when I open an account?

02 How is my UPI or PhonePe payment data stored?

03 Can I request a copy of the data q50 holds about me?

04 How do I ask q50 to delete my personal data?

05 Does q50 share my data with advertisers or third parties?

06 How long does q50 keep my transaction and account records?

07 What happens to my data if I close my q50 account?

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