Reference

Your Rights and Our Obligations at q50

Our legal terms define the relationship between you and q50 — covering account eligibility, data handling, dispute resolution and jurisdictional scope.

Jurisdiction-Dependent AccessData Retention PolicyAccount Security StandardsDispute Resolution ProcessPolicy Update Notices

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How Our Legal Terms Apply to Your Account

q50 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with q50, you enter into a binding agreement governed by the terms set out on this page. These terms cover your eligibility to access our platform based on your location and local law, how we process your account data, the rules

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governing deposits made via UPI, Paytm or PhonePe, and the conditions under which your account may be reviewed or suspended. We retain transaction records, login history and account correspondence in line with applicable data law. Any dispute arising from your use of the platform will be
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addressed through the process described in our dispute section. We update these terms when regulatory or operational changes require it, and we will notify you via your registered email before changes take effect. Continued use of your account after notification means you accept the revised terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us on Legal or Policy Matters

If you have a question about your rights under our terms, a data access request, or a dispute you need to escalate, these are the direct…

HOW WE HANDLE THIS

Data, Security and Account Practices at q50

Our internal practices around data, cookies, account security and record retention are designed to keep your information accurate, protected and accessible to you. Here is how each area works in practice.

Data Handling

We collect only what is necessary to operate your account — name, contact details, payment identifiers for UPI, Paytm or PhonePe, and session activity. We do not sell your data to third parties under any circumstance.

Cookie Practices

Our platform uses session cookies to keep you logged in and functional cookies to remember your language and region settings. Analytics cookies are anonymised; you can withdraw consent from your browser settings at any time.

Account Security

Two-step verification is available on all accounts. We use encrypted connections across every page, and suspicious login attempts trigger an automatic lock followed by a verification email to your registered address.

Record Retention

Transaction records, including UPI and PhonePe deposit confirmations and withdrawal logs, are held for a minimum period in line with applicable Indian data law. After that period, data is securely deleted unless a legal hold applies.

Who to Contact for Data Requests

To request a copy of your data, ask us to correct inaccurate records, or ask for deletion where permitted by law, contact our policy team by email. We will confirm receipt within 24 hours and respond fully within 30 days.

Requesting Account Changes

Name corrections, email updates and linked payment method changes require identity verification. Submit your request via chat or email with supporting documents; our team processes verified changes within two business days.

Common Legal Questions About Your q50 Account

Below are answers to the questions our legal and policy team receives most frequently. If your question is not covered here, reach out via the contact channels listed above.

Access depends on the law applicable in your specific state or territory. We recommend you verify whether online gaming platforms are permitted where you are located before opening an account or making any deposit.

We hold the details you provided at registration, your transaction history including UPI, Paytm and PhonePe records, session logs and any correspondence with our support team. You can request a full copy at any time.

Contact our policy team by email or live chat with proof of the correct detail — such as a government-issued ID for name changes. Verified corrections are processed within two business days of receiving your documents.

You may request deletion of personal data where local law grants that right. We will remove what we are legally permitted to delete; some records, such as financial transaction logs, must be retained for a statutory minimum period.

Raise a dispute first through our support team, who attempt resolution within seven days. If unresolved, you may escalate in writing to our policy team. Formal disputes are handled under the jurisdiction stated in our full terms document.

Yes. We send a notification to your registered email before any material change takes effect. Continuing to use your account after the notice period means you accept the updated terms. We keep a dated version history on this page.

Payment identifiers for UPI, Paytm and PhonePe are shared only with the payment processors required to complete your transaction. We do not share financial data with advertisers, data brokers or unrelated third parties.

Your Rights and Our Obligations at q50

Reach Us on Legal or Policy Matters

Data, Security and Account Practices at q50

Data Handling

Cookie Practices

Account Security

Record Retention

Who to Contact for Data Requests

Requesting Account Changes

Common Legal Questions About Your q50 Account

01 Can I access q50 from my region in India?

02 What personal data does q50 hold about me?

03 How do I request a correction to my account data?

04 Can I ask q50 to delete my data?

05 How are disputes with q50 resolved?

06 Will I be notified when the legal terms change?

07 Does q50 share my payment details with third parties?

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